A Starbucks shift-supervisor (supervisor!) is out of a job this week after she blows up at a customer – over a straw.
On May 12th, 2015, Ruby Chen entered the Starbucks at 86-51 Broadway, Starbuck store in Elmhurst, NY (Queens). Chen says she didn't hear the request to give her name for her cup, and it caused the shift supervisor (identified only as “Melissa”) to fly into a rage. Chen claims the supervisor took the app scanner away from her when she attempted to pay for her drink. Chen then says she was told to leave the store and never return.
When Chen asked to speak with a manager, she was told by the supervisor, “You're talking to the manager.” The supervisor then continued to scream at Chen for over a minute.
You can see the full altercation below:
Elite Daily reported that a Starbucks spokeswoman gave them the following statement about the incident:
“This customer's experience is not reflective of the service our partners provide to customers every day. Our leadership team is reaching out to the customer to apologize and make this right.”
Starbucks has reportedly fired the employee since becoming aware of the incident and gave Chen a $100 gift card for the inconvenience.